AnnSetu connects people who want to share surplus food or request meals with AnnSetu centers and delivery riders. This policy explains what personal data the App collects, why, who it is shared with, and the choices you have. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (India).
| Category | Details | Purpose |
|---|---|---|
| Identity & contact | Name, mobile number (verified via SMS OTP), optional email | Account creation, login, communication about your requests |
| Addresses & location | Saved addresses, landmark, pincode; precise device location (GPS) when you choose it for a pickup or delivery; location accuracy | Matching you to a serving center, routing the rider to you, serviceability checks |
| Request details | Meal counts, meal type, notes, recipient name/phone (if you order for someone else), food photos you upload | Fulfilling pickup and meal requests; quality and safety review |
| Payment data | Payment and order identifiers, amount, plan, payment status. Card/UPI details are collected and processed by Razorpay; we never see or store them | Processing Hunger Hero+ memberships and other payments |
| Device & usage | Push notification token, app version, ad banner impressions | Order status notifications, showing and measuring sponsored banners |
| Rewards & impact | Reward points, redemptions, meals shared/received history | Operating the rewards program and your impact summary |
While your request is active you can see the assigned rider's live location and ETA. This is provided for delivery transparency and stops when the request completes.
We keep your account data while your account is active. Request, payment, and reward records are retained as needed for operations, audit, and legal obligations (payment records per applicable financial regulations). OTP challenges are short-lived and automatically expire.
Data is encrypted in transit. Database access follows a deny-by-default rule set: your data is readable only by your authenticated account, and all sensitive writes (payments, rewards, request status) happen on our servers, not from devices. Photos you upload are private to your account and our operations team.
The App is intended for users 18 years and older. We do not knowingly collect data from children.
We will post updates on this page and update the effective date. Material changes will be notified in the App.